Refund policy

You can return any full-priced item(s) within 30 days of receiving your order.

Please send your items for return/exchange to the following address:

TO: SAYNE COLLECTIVE

ADDRESS: PO BOX 2727, Idalia QLD 4811

FROM: Customer Details

Make sure to include your order number and the reason for your return or exchange. This helps us process your request quickly. If no information is included with your return, we won’t know how to handle it.

Important Return Guidelines:

• Items must be in their original, unworn, and resalable condition, including all tags, packaging, stickers, and boxes.
• Returns that are missing original packaging will not be processed.
• Please note that it can take up to 5 business days to process your return.
• Shipping charges, duties, and taxes are non-refundable.

Return Conditions:

• All items must be free from dust, fluff, or any scent, including cologne/perfume. Items not meeting this condition will not be accepted.
• Tracking & Proof of Shipment: Please keep a copy of your shipping receipt for returns, and we recommend using tracked postage to ensure your item arrives safely.